Spa Policies

At The Spa In Whitinsville, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well being of mind, body and spirit.  We tailor each treatment to your specific needs.

It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.
 
Bookings:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.  Details of our cancellation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  
You are welcome to combine any of our spa services for a custom package that meets your needs. 
 
Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 50% of the service price.  Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our staff functions in an "on call" status and have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

ALL SATURDAY AND SUNDAY APPOINTMENTS REQUIRE A 50% PREPAYMENT FOR NEW CLIENTS.  PREPAYMENT WILL NOT BE REFUNDED IF YOU ARE A NO SHOW, 25% OF THE PREPAYMENT WILL BE REFUNDED IF LESS THAN 24 HOURS OF CANCELLATION. 

 

IF YOU ARE USING A GIFT CERTIFICATE, AND GIVE LESS THAN 24 HOUR NOTICE OF CANCELLATION, 50% WILL BE DEDUCTED FROM THE VALUE OR WILL VOID THE GIFT CERTIFICATE IF YOU ARE A NO SHOW.

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ALL Couples services must be booked over the phone and require a 50% deposit at time of booking. The deposit will not be refunded if the service is cancelled with less then 24 hours notice ! 

When you schedule your appointment with us, you are agreeing to these policies. 

Group Bookings:
For parties of three or more, please contact our group coordinator, Kendall or Connie, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. An 18% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.

Cell Phones:
We kindly ask that you turn your cell phones to silent upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. 

Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 
 
Gift Certificate Policy:
Gift Certificates are available and may be purchased at the spa, or here on our website, you can email or print the gift certificate. We can also mail your gift certificate for an additional fee. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash and are NON refundable. Gift Certificates must be mentioned when making your appointment and presented at time of service.

Series of Treatments: 
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for a spa credit of equal value.

Check in:
We ask that you please arrive 10-15 minutes prior to your appointment time if it is your first visit. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at The Spa In Whitinsville. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea, coffee, cocoa or hot cider available in our relaxation area. Due to liability issues, alcohol is not permitted on premises.

Spa Promotions: 
Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates. 
 
Return Policy:
It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at The Spa In Whitinsville.